PJ
Palesa J
1 reviews | Active since Dec 2016
07 Jul 2020, 13:27
No sympathy
My father was in a car accident on the 13th of June, I reported on the 20th after we found him at baragwanth hospital.
Because it was a car accident, they needed a police report,n all other documents. Home affairs took forever go issue the death certificate.
I have sent the documents now they telling me to be pdf, previously they could see it, now they can't.
I don't understand why should pay clientele and have to borrow money while the process taking forever for payout.
Death certificate was received after my father was buried am now informed to tell the funeral parlour to give BI1663 forms. But the parlour says it was handed to home affairs when applying for death.
Regards
Palesa ***
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Replies (2)
Clientele Life's replyOfficial
07 Jul 2020, 15:16Dear Palesa J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply07 Jul 2020, 15:16
Official
Dear Palesa J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
13 Jul 2020, 12:29Dear Palesa J,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims administrator have made numerous attempts to contact you on *** and *** regarding your claim without success. Please note that in order for us to finalise your claim we need the Notification of death (BI1663) of the deceased.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims administrator have made numerous attempts to contact you on *** and *** regarding your claim without success. Please note that in order for us to finalise your claim we need the Notification of death (BI1663) of the deceased.
The outstanding document can be emailed to *** or faxed to ***.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department.
Clientele Life's reply13 Jul 2020, 12:29
Official
Dear Palesa J,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims administrator have made numerous attempts to contact you on *** and *** regarding your claim without success. Please note that in order for us to finalise your claim we need the Notification of death (BI1663) of the deceased.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims administrator have made numerous attempts to contact you on *** and *** regarding your claim without success. Please note that in order for us to finalise your claim we need the Notification of death (BI1663) of the deceased.
The outstanding document can be emailed to *** or faxed to ***.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department.