CN
Charolene N
1 reviews | Active since Oct 2021
25 Jan 2022, 11:50
No service
My Mom is a pensioner, she asked more than a year ago for the fist time.to make the debit order withdrawal date after the SASSA payment. She sent emails, phoned them and get only.promises, absolutely no service. She doesnt have money left in her account this time.of the month. They really are causing lots of unnecessary trouble and inconvenience.
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Replies (3)
Clientele Life's replyOfficial
25 Jan 2022, 13:24Dear Charolene N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Jan 2022, 13:24
Official
Dear Charolene N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
25 Jan 2022, 14:23Dear Charolene N, Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you and the policy owner on the cell phone numbers provided to address your complaint, to no success. Please be informed that we will contact the policy owner again to assist further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply25 Jan 2022, 14:23
Official
Dear Charolene N, Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you and the policy owner on the cell phone numbers provided to address your complaint, to no success. Please be informed that we will contact the policy owner again to assist further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's replyOfficial
26 Jan 2022, 09:46Dear Charolene N, Thank you for raising your concerns and bringing this matter to our attention. Please note that we have been in contact with the policy owner and assisted with updating the debit order date. We would like to apologize for any inconvenience experienced. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply26 Jan 2022, 09:46
Official
Dear Charolene N, Thank you for raising your concerns and bringing this matter to our attention. Please note that we have been in contact with the policy owner and assisted with updating the debit order date. We would like to apologize for any inconvenience experienced. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life