No service but first in que to take money.

My mom phoned Clientele life on the 20/01/2022 to say that she lost her job and could not afford to pay the monthly premium any more and to ask if there was no other option. Clientele life responded on the 20/01/2022 saying that they would come back to her within 2 working days. They never bothered coming back. On the 31/01/2022 my mom send another email asking them to rather cancel the Clientele life policy because she cant afford it and the never bothered even coming back to her. Same reply from Clientele life received saying that they will come back to her within 2 working days. Up to now no reply or even feedback from them. They tried to deduct monthly premium and my mom reversed it because she did not have the money and send them a email to cancel. 2nd month now same story. They don't care about contacting customers but when it comes to taking money they first in the que. Clientele life you should be ashamed of yourself steeling money from old people like this. You've tried 2 times now to take money after request was sent to cancel policy.