1 reviews | Active since Sept 2017
No service at all!
I received a SMS on Monday that my Life plan is due for annual increase. So I called them on Monday to send me my Policy document which I haven't received in a few years time, which on the first call they promised I would receive it via email in 50 minutes. 3hours later I called again and provided them with an alternative email and they promised I will get in 24 hours. On Tuesday I called again and they said there seemed to be a problem with the server and it will take 48 hours. On Wednesday I sent an email and asked to provide me with their compliance officer in order to lodge a formal compliant and still no response. This is pathetic and unacceptable service.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us
As per our discussion, I have explained the process and turnaround times for the receipt of documents on our older policies. We also do acknowledge the contact made on 04/09/2017 and 05/09/2017 and that our consultants did forward to the relevant department to assist.
Furthermore, Another request has been sent to our print and mail department to urgently assist in sending your policy documents to the email address we have on record.
Thank you for giving us an opportunity to resolve your query , we trust this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Thank you for raising your concerns with us
As per our discussion, I have explained the process and turnaround times for the receipt of documents on our older policies. We also do acknowledge the contact made on 04/09/2017 and 05/09/2017 and that our consultants did forward to the relevant department to assist.
Furthermore, Another request has been sent to our print and mail department to urgently assist in sending your policy documents to the email address we have on record.
Thank you for giving us an opportunity to resolve your query , we trust this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life