KM
Kessy M
1 reviews | Active since Aug 2018
03 Jun 2024, 11:34
No sense of urgency for customer requests
We are not so happy with the lack of service we’re receiving from your Wealth plan department. My mom sent an email on the 21st of May requesting to disinvest from her account and to date there is still no response. It’s quite disappointing and unprofessional to respond to emails after weeks yet you expect customers to have faith in your services. This is not the only plan my mom has with you guys and we are not questioning if we should her other products with you given this poor service on such a simple request.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
03 Jun 2024, 16:10Dear Kessy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply03 Jun 2024, 16:10
Official
Dear Kessy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KM
Kessy M's updateReviewer Update
04 Jun 2024, 15:44Hi, when should we expect to hear back from your department ? 24 hours have passed with no progress updates provided . Please can this attended to urgently ?
KM
Kessy M's update04 Jun 2024, 15:44
Reviewer Update
Hi, when should we expect to hear back from your department ? 24 hours have passed with no progress updates provided . Please can this attended to urgently ?
KM
Kessy M's updateReviewer Update
04 Jun 2024, 16:16Please call again as my mom is now home on ***
KM
Kessy M's update04 Jun 2024, 16:16
Reviewer Update
Please call again as my mom is now home on ***
Clientele Life's replyOfficial
05 Jun 2024, 09:32Dear Kessy M,
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with our policyholder to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused.
Furthermore, we would like to thank our policyholder for the feedback provided to us, we highly appreciate it. We also value your input with regards to the quality of the service you have received and appreciate the time taken to share your experience with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with our policyholder to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused.
Furthermore, we would like to thank our policyholder for the feedback provided to us, we highly appreciate it. We also value your input with regards to the quality of the service you have received and appreciate the time taken to share your experience with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply05 Jun 2024, 09:32
Official
Dear Kessy M,
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with our policyholder to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused.
Furthermore, we would like to thank our policyholder for the feedback provided to us, we highly appreciate it. We also value your input with regards to the quality of the service you have received and appreciate the time taken to share your experience with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with our policyholder to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused.
Furthermore, we would like to thank our policyholder for the feedback provided to us, we highly appreciate it. We also value your input with regards to the quality of the service you have received and appreciate the time taken to share your experience with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life