BK
Bevan K
1 reviews | Active since May 2019
05 Apr 2024, 14:42
No Rewards 😪
Good day
I have completed the Debi check with Clientele with a consultant who contacted me telephonically.
I was told by the consultant that within 24 to 48 hours I would receive an sms with my rewards.
For 2 weeks I have contacting Clientele regarding my loyalty rewards and no assistance or the consultants keep me waiting on the phone for more than 10 minutes each phone call.
Please can I receive my rewards today!
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
06 Apr 2024, 08:45Dear Bevan K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Apr 2024, 08:45
Official
Dear Bevan K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
08 Apr 2024, 13:00Dear Bevan K, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that we have new and exciting rewards offered for you as our loyal client and how you can access them. You confirmed that you will follow the process and we will be in contact with you to assist further with any concerns you may have regarding accessing your rewards. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we value your input concerning the quality of our service and appreciate the time taken to share your experience with us. We however apologise for any inconvenience this must have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply08 Apr 2024, 13:00
Official
Dear Bevan K, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that we have new and exciting rewards offered for you as our loyal client and how you can access them. You confirmed that you will follow the process and we will be in contact with you to assist further with any concerns you may have regarding accessing your rewards. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we value your input concerning the quality of our service and appreciate the time taken to share your experience with us. We however apologise for any inconvenience this must have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
BK
Bevan K's updateReviewer Update
22 Apr 2024, 06:30Good day Judith
I have still not received any rewards or vouchers on my clientele app.
I have also responded to you via email on 17 April and have not received any response.
When will this be resolved?
I have still not received any rewards or vouchers on my clientele app.
I have also responded to you via email on 17 April and have not received any response.
When will this be resolved?
BK
Bevan K's update22 Apr 2024, 06:30
Reviewer Update
Good day Judith
I have still not received any rewards or vouchers on my clientele app.
I have also responded to you via email on 17 April and have not received any response.
When will this be resolved?
I have still not received any rewards or vouchers on my clientele app.
I have also responded to you via email on 17 April and have not received any response.
When will this be resolved?
Clientele Life's replyOfficial
22 Apr 2024, 10:20Dear Bevan K,
Thank you for raising your concerns with us.
Kindly note that have responded to your email with the steps to follow to access your rewards.
Should you require further assistance, please do not hesitate to contact us directly and we will gladly assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
Kindly note that have responded to your email with the steps to follow to access your rewards.
Should you require further assistance, please do not hesitate to contact us directly and we will gladly assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply22 Apr 2024, 10:20
Official
Dear Bevan K,
Thank you for raising your concerns with us.
Kindly note that have responded to your email with the steps to follow to access your rewards.
Should you require further assistance, please do not hesitate to contact us directly and we will gladly assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
Kindly note that have responded to your email with the steps to follow to access your rewards.
Should you require further assistance, please do not hesitate to contact us directly and we will gladly assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
BK
Bevan K's updateReviewer Update
30 Apr 2024, 06:48Good day Judith
I still don't have access to my rewards.
It has been like this for the whole month of April.
I still don't have access to my rewards.
It has been like this for the whole month of April.
BK
Bevan K's update30 Apr 2024, 06:48
Reviewer Update
Good day Judith
I still don't have access to my rewards.
It has been like this for the whole month of April.
I still don't have access to my rewards.
It has been like this for the whole month of April.