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Moses H

1 reviews | Active since Jan 2024

15 Mar 2024, 11:10

NO RESPONSE TO MAIL

HOW LONG DOES IT TAKE TO REPLY TO AN EMAIL. I BEEN WAITING & FORWARD THE SAME MAIL 4 DAYS IN A ROW. THE ONLY RESPONSE WAS AN AUTOMATIC RESPONSE,,,, 3 DAYS AGO AND TODAY REALLY, IS THIS HOW YOU THREAD YOUR CLIENTS,,,, FAST TO SELL AND THAN NO REAL COMMUNICATION

0
Replies (8)
Clientele Life
Clientele Life's reply15 Mar 2024, 11:47
Official
Dear  Moses H, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation.
             
Yours sincerely,
    Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
MH
Moses H's update15 Mar 2024, 11:57
Reviewer Update
Escalated, only means. Wait Your Turn. Wait till We Have Time To Reply To You
Clientele Life
Clientele Life's reply15 Mar 2024, 15:45
Official
Dear Moses H,  It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
MH
Moses H's update15 Mar 2024, 16:04
Reviewer Update
What you send was applications to be filled out? I already did that, That is my reason for being angry. You promise to give me feedback and to check the paperwork all in order. Stop sending automated replies
Clientele Life
Clientele Life's reply18 Mar 2024, 10:20
Official
Dear Moses H,  It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you today on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. When we dial the cell phone number provided, which is the same as on our records, it rings and gets rejected. Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
MH
Moses H's update18 Mar 2024, 11:32
Reviewer Update
All I am asking is a reply, to my email. Next, a week later you will inform me my paperwork is not in order. I will have to resubmit and wait another week or more for your response. AND you called me, I am not always available on the phone. You guys requested a mail and know you are ignoring me.,,,, I get the feeling this is on purpose. What, you don't want to pay me out? Is that the reason?!!!!!
MH
Moses H's update19 Mar 2024, 10:03
Reviewer Update
Still no reply. What must one do to get their attention. The servicers at clientele are disgusted. They don't even has the decency to reply on a mail. Reviews are good, but they use it for toilet paper
Clientele Life
Clientele Life's reply19 Mar 2024, 15:48
Official
Dear Moses H, Thank you for giving us the opportunity to assist with your complaint. We confirm that we made contact with you to explain the reason why the encashment was delayed. We would like to apologize for the inconvenience you have experienced. Kindly note that the encashment will be processed once all the encashment documents have been validated and will be paid in to your bank account within 24 to 48 hours then your policy will be cancelled It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.   We trust you find this in order, however should you require any further assistance please feel free to contact us again.   Yours sincerely,  Nonhlanhla NgwenyaService Support Specialist Clientele Life