E
Ethandwa
1 reviews | Active since Feb 2026
04 Mar 2026, 18:59
No response
I submitted an encashment claim on 18 February and was advised payment would be made within 8 working days. The timeframe has passed and no payout has been received. Attempts to contact the company via WhatsApp have been unsuccessful. I request urgent assistance regarding my outstanding payment.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
04 Mar 2026, 21:09Dear Ethandwa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply04 Mar 2026, 21:09
Official
Dear Ethandwa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
05 Mar 2026, 06:49Good day,
Please kindly confirm the ID number or policy number linked to the review, as we are unable to track any policy using the details provided.
Regards,
Please kindly confirm the ID number or policy number linked to the review, as we are unable to track any policy using the details provided.
Regards,
Clientele Life's reply05 Mar 2026, 06:49
Official
Good day,
Please kindly confirm the ID number or policy number linked to the review, as we are unable to track any policy using the details provided.
Regards,
Please kindly confirm the ID number or policy number linked to the review, as we are unable to track any policy using the details provided.
Regards,
E
Ethandwa's updateReviewer Update
05 Mar 2026, 11:19My policy number is ***
E
Ethandwa's update05 Mar 2026, 11:19
Reviewer Update
My policy number is ***
Clientele Life's replyOfficial
05 Mar 2026, 11:25Thank you for the details provided.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply05 Mar 2026, 11:25
Official
Thank you for the details provided.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
05 Mar 2026, 12:58 Dear Ethandwa E, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Kindly be informed that we will try to contact you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's reply05 Mar 2026, 12:58
Official
Dear Ethandwa E, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Kindly be informed that we will try to contact you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's replyOfficial
05 Mar 2026, 15:28Dear Ethandwa E, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained the reason for the delay in payment and confirmed the expected turn-around time for payment. An email has been sent to your email address with the details of the occurrences and we assure you that the payment is underway. We would like to apologize for any inconvenience you may have experienced due to this. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's reply05 Mar 2026, 15:28
Official
Dear Ethandwa E, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained the reason for the delay in payment and confirmed the expected turn-around time for payment. An email has been sent to your email address with the details of the occurrences and we assure you that the payment is underway. We would like to apologize for any inconvenience you may have experienced due to this. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life