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Neil R
1 reviews | Active since Mar 2010
13 Jan 2025, 12:40
No respect.
Clientele Rewards called me recently as I haven't been able to make payments for the rewards program due to not being able to find work for a year after the company I worked for liquidated. I advised them as such and told them I cannot afford it right now. A family friend transferred some money into my account for Food, and Transport for an interview. Clientele took money out of my account (After telling them I can't afford it right now), Now I have no food and no money to go to my interview. Thanks clientele for digging me deeper into the trench. I emailed them as per the email on the App, then I get a DoNotReply Email to use the App. Smart but very Scaly move!!
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
13 Jan 2025, 12:59Dear Neil,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply13 Jan 2025, 12:59
Official
Dear Neil,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
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Neil R's updateReviewer Update
13 Jan 2025, 16:09I just received an SMS stating that you can't reach me. My number was provided in a Private message, and NO I can't call a landline number (as per the SMS) with money I don't have to wait for 30+ minutes to be cut-off or transferred to another line for another 30+ minutes or just to speak to a BOT that doesn't understand or have any option to resolve my issue.
I also received an Email stating that the Plan has been cancelled, while I do appreciate that, I need the last debit reversed. I NEED that money reversed URGENTLY.
Thank You Kindly.
I also received an Email stating that the Plan has been cancelled, while I do appreciate that, I need the last debit reversed. I NEED that money reversed URGENTLY.
Thank You Kindly.
NR
Neil R's update13 Jan 2025, 16:09
Reviewer Update
I just received an SMS stating that you can't reach me. My number was provided in a Private message, and NO I can't call a landline number (as per the SMS) with money I don't have to wait for 30+ minutes to be cut-off or transferred to another line for another 30+ minutes or just to speak to a BOT that doesn't understand or have any option to resolve my issue.
I also received an Email stating that the Plan has been cancelled, while I do appreciate that, I need the last debit reversed. I NEED that money reversed URGENTLY.
Thank You Kindly.
I also received an Email stating that the Plan has been cancelled, while I do appreciate that, I need the last debit reversed. I NEED that money reversed URGENTLY.
Thank You Kindly.
NR
Neil R's updateReviewer Update
13 Jan 2025, 16:23If you are trying to contact me via WhatsApp, it's not working at the moment. It will have to be a normal call. Thankyou.
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Neil R's update13 Jan 2025, 16:23
Reviewer Update
If you are trying to contact me via WhatsApp, it's not working at the moment. It will have to be a normal call. Thankyou.
Clientele Life's replyOfficial
18 Jan 2025, 09:42Dear Neil,
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply18 Jan 2025, 09:42
Official
Dear Neil,
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct