AB
Annette B
1 reviews | Active since Sept 2013
09 Jul 2020, 14:25
No remorse to a grieving family
No remorse to a grieving family. False advertising. I told out a funeral policy the t and C's stated not waiting period the policy is 4 months old, unfortunately the insured passed a away of a covid 19 related illness. Now clientele says no claim after i had to make 20 calls and till now havent received an answer.
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Replies (2)
Clientele Life's replyOfficial
09 Jul 2020, 15:23Dear Annette,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply09 Jul 2020, 15:23
Official
Dear Annette,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
16 Jul 2020, 12:02Dear Annette
At the outset, we would like to pass our condolences to you and your family during this difficult time.
We confirm that our Claims Experience Administrator attempted to contact you regarding the claim without success.
At the outset, we would like to pass our condolences to you and your family during this difficult time.
We confirm that our Claims Experience Administrator attempted to contact you regarding the claim without success.
Our decision to turn down this claim has been based on all the facts contained in the submissions made and we appreciate that it may come as a disappointment to you.
However, should you have any additional information which would better support your case, or you are simply not satisfied with our decision based on existing information, then please write to the Company’s Arbitration Department.
The Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.
Yours sincerely,
Claims Team
However, should you have any additional information which would better support your case, or you are simply not satisfied with our decision based on existing information, then please write to the Company’s Arbitration Department.
The Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.
Yours sincerely,
Claims Team
Clientele Life's reply16 Jul 2020, 12:02
Official
Dear Annette
At the outset, we would like to pass our condolences to you and your family during this difficult time.
We confirm that our Claims Experience Administrator attempted to contact you regarding the claim without success.
At the outset, we would like to pass our condolences to you and your family during this difficult time.
We confirm that our Claims Experience Administrator attempted to contact you regarding the claim without success.
Our decision to turn down this claim has been based on all the facts contained in the submissions made and we appreciate that it may come as a disappointment to you.
However, should you have any additional information which would better support your case, or you are simply not satisfied with our decision based on existing information, then please write to the Company’s Arbitration Department.
The Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.
Yours sincerely,
Claims Team
However, should you have any additional information which would better support your case, or you are simply not satisfied with our decision based on existing information, then please write to the Company’s Arbitration Department.
The Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.
Yours sincerely,
Claims Team