No refunds!!!!!!! that is crazy.
<p>I have a funeral policy with Clientel, and wanted to cancel it because I have another one with another provider. Now they are telling me that if I cancel, I will not get a cent from all the premiums I have paid. I DONT GET THIS. This should be something you mention when someone is still in the process of signing up. I am not HAPPY, AT ALL.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
As per our discussion, the necessary feedback has been provided regarding the concerns raised.
It is important to note that each monthly premium is paid individually for the risk that Clientele Life carries for the Life Assured for that month. There is no cumulative effect of premiums over the duration of a policy.
Therefore, upon cancellation or lapsing of policies, the premiums paid are not refundable, as the policies provided cover for the months in which premiums were received successfully.
We trust you find this in order, however should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
As per our discussion, the necessary feedback has been provided regarding the concerns raised.
It is important to note that each monthly premium is paid individually for the risk that Clientele Life carries for the Life Assured for that month. There is no cumulative effect of premiums over the duration of a policy.
Therefore, upon cancellation or lapsing of policies, the premiums paid are not refundable, as the policies provided cover for the months in which premiums were received successfully.
We trust you find this in order, however should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Benita, this is the type of thing you need to mention to clients at the very beginning. You are ripping people off and it is not on. I would not have expected this from such a huge company. It is really sad to see that this is how you actually running the business. it is disgusting to say the least.
Benita, this is the type of thing you need to mention to clients at the very beginning. You are ripping people off and it is not on. I would not have expected this from such a huge company. It is really sad to see that this is how you actually running the business. it is disgusting to say the least.