no refund paid for canncelled policy

I took a hospital plan with clientele life. I was told that I had a cooling off period of 14 days. I cancelled within 7days and received a cancellation letter on 27 November. clientele then debited my account on 2/12/2015. I called on the 3rd to inform that about the debit they asked for my bank statement to show the debit on 3/12/2015. I got an email on 9/12/2015 from Kirstie-Leigh Van Greenen that ii will receive my refund within 10 working days. I called again on 22/12/2015 and spoke to Kefilwe and she said documents weren't completed and they will get back to me. I am yet to receive a phone call/ email from them.<br> I need my money back. I am tired of the run around, <br> this really makes me question if they were ever going o pay out when I clamed as a client if they **** refund a measly R291 premium.