ZK
Zama K
1 reviews | Active since Mar 2023
12 Mar 2023, 15:53
No policy with Clientel life
I did not signed up any policy with Clientel life but they have debited from my account. Who ever may be concern from clientel life please reverse my money. Debited amount: R280 Account holder: ZT Kubeka
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Replies (3)
Clientele Life's replyOfficial
13 Mar 2023, 09:49Dear Zama K
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 Mar 2023, 09:49
Official
Dear Zama K
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
ZK
Zama K's updateReviewer Update
13 Mar 2023, 17:43So I've been called by one of your consultant she told they can't pay back my money debited from my account.
I confirm again I never signed up for any policy with Clientele life. You guys and your agents are ****s.
How can I have a policy that I don't know of? I don't even know who I have covered, for how much, where is even a policy document that proves I have a policy with you.
I hate anything with a name Clientele I'm even going to advice my mom to cancell the policy with you. 😔
I confirm again I never signed up for any policy with Clientele life. You guys and your agents are ****s.
How can I have a policy that I don't know of? I don't even know who I have covered, for how much, where is even a policy document that proves I have a policy with you.
I hate anything with a name Clientele I'm even going to advice my mom to cancell the policy with you. 😔
ZK
Zama K's update13 Mar 2023, 17:43
Reviewer Update
So I've been called by one of your consultant she told they can't pay back my money debited from my account.
I confirm again I never signed up for any policy with Clientele life. You guys and your agents are ****s.
How can I have a policy that I don't know of? I don't even know who I have covered, for how much, where is even a policy document that proves I have a policy with you.
I hate anything with a name Clientele I'm even going to advice my mom to cancell the policy with you. 😔
I confirm again I never signed up for any policy with Clientele life. You guys and your agents are ****s.
How can I have a policy that I don't know of? I don't even know who I have covered, for how much, where is even a policy document that proves I have a policy with you.
I hate anything with a name Clientele I'm even going to advice my mom to cancell the policy with you. 😔
Clientele Life's replyOfficial
15 Mar 2023, 16:43Dear Zama K
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Clientele Life's reply15 Mar 2023, 16:43
Official
Dear Zama K
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct