NO POLICY DOCUMENTS
<p>I've had a policy with Clientele Life for more than 3yrs in all those years I've never received any documentation I've called and emailed for these documents to no avail. Recently when I call Im asked what I want to do with the documents. When I request to be transferred to cancellation the calls just miraculously gets cut off. Can somebody just assist me in finding out what it is that I'm paying for, I'd hate to imagine what is going to happen if I claim when it's so difficult to get a simple document stating what money is paying for.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerly,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerly,
Benita Steyn
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted.
We have attempted to contact you from the 31/07/2017 to the 02/08/2017 to discuss and address your complaint, unfortunately with no success.
Subsequent to the telephonic attempt to address your complaint an email was forwarded to you relating to the matter, kindly respond to the email in order for us to further assist in resolving your query.
We trust that this is all you require in this regard. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted.
We have attempted to contact you from the 31/07/2017 to the 02/08/2017 to discuss and address your complaint, unfortunately with no success.
Subsequent to the telephonic attempt to address your complaint an email was forwarded to you relating to the matter, kindly respond to the email in order for us to further assist in resolving your query.
We trust that this is all you require in this regard. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,