1 reviews | Active since Jul 2019
No payout on funeral policy
Extremely disappointed and upset with Clientele Life's handling of my sister's funeral policy claim. Despite her being a loyal customer, they've refused to pay out due to alleged missed payments.
In Dec, they didn't debit payment, then tried to debit on Jan 1 (reversed due to insufficient funds). A successful debit was made on Jan 23, followed by a reversal on Jan 28. Now they're using this as grounds to deny the claim, citing she's not missed 3 consecutive payments, yet still claim the policy is active 🤯.
How is it fair to take premiums but not pay out when needed? Requesting them to at least deduct the 2 months they claim she owed. 👎
1/5 stars for shameful service and lack of empathy during a difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Kindly provide us with the policy number/ reference number, we are not about to trace anything with the details you provided..
Yours sincerely,
Market Conduct.
Kindly provide us with the policy number/ reference number, we are not about to trace anything with the details you provided..
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.