1 reviews | Active since Nov 2017
No Payout for over two months
We have submitted a claim with Clientele life since September 2017 and unfortunately to date there has been no payout. We have followed up on the claim but unfortunately a new story emerges every time. They have even requested for a birth certificate for my 68 years old deceased Father and we were able to provide them but the payout is still not done to date. we are not given a proper explanation on the delay except for that they believed the deceased was not South African but that was clarified
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We would like to confirm that our Claims Assessor (Fulufhelo Ravele) was in telephonic contact with you today confirming the outstanding requirements for your claim.
The insured is reflecting as alive on the national population register, and we therefore kindly request that Home Affairs update their records accordingly.
The current handwritten death certificate that was submitted has thus failed authentication with the Department of Home Affairs as the late JL Phitsane is not currently recorded as deceased in their records.
We trust you will find this in order, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to confirm that our Claims Assessor (Fulufhelo Ravele) was in telephonic contact with you today confirming the outstanding requirements for your claim.
The insured is reflecting as alive on the national population register, and we therefore kindly request that Home Affairs update their records accordingly.
The current handwritten death certificate that was submitted has thus failed authentication with the Department of Home Affairs as the late JL Phitsane is not currently recorded as deceased in their records.
We trust you will find this in order, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department