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Veloshnee N
1 reviews | Active since Nov 2014
01 Mar 2023, 14:08
NO PAYOUT - CLIENTELE LIFE
I submitted a funeral claim in Dec 2022, since I have not been paid out and it is 3 months later. Clientele says once documents is submitted, payout is 24 hours. I did reached out to Clientele a few times and they always say some will call me back and no word from anyone.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
01 Mar 2023, 14:42Dear Veloshnee N
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Mar 2023, 14:42
Official
Dear Veloshnee N
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
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Veloshnee N's updateReviewer Update
24 Mar 2023, 12:03I AM STILL WAITING FOR THE AGENT TO SEND ME AN EMAIL.
I NEED SOMEONE TO CONTACT ME ASAP
I NEED SOMEONE TO CONTACT ME ASAP
VN
Veloshnee N's update24 Mar 2023, 12:03
Reviewer Update
I AM STILL WAITING FOR THE AGENT TO SEND ME AN EMAIL.
I NEED SOMEONE TO CONTACT ME ASAP
I NEED SOMEONE TO CONTACT ME ASAP
Clientele Life's replyOfficial
20 Apr 2023, 16:57Dear Veloshnee,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the claim, and established all proceedings of the claim.
We trust that this is all you require at this time, however, should you need any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the claim, and established all proceedings of the claim.
We trust that this is all you require at this time, however, should you need any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply20 Apr 2023, 16:57
Official
Dear Veloshnee,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the claim, and established all proceedings of the claim.
We trust that this is all you require at this time, however, should you need any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the claim, and established all proceedings of the claim.
We trust that this is all you require at this time, however, should you need any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department