MC
Mogopoleng C
1 reviews | Active since Mar 2016
27 Mar 2016, 17:18
No payment after my mom's passing
Today marks 6 days since my mom's passing. Two days after her passing a claim was submitted to Clientele with all required documents. It's the same day that Clientele confirmed of receiving the documents and that payment will be made in 24 hours ... They have still not made payment and we still awaiting payment.<br> So much for their (clientele) funeral DIGNITY plan and promises. Very inconsiderate and unprofessional.
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Clientele Life's replyOfficial
29 Mar 2016, 08:07Hello Paul chego,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Clientele Life's reply29 Mar 2016, 08:07
Official
Hello Paul chego,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Service Recovery Specialist