AF
Axole F
1 reviews | Active since May 2018
06 Nov 2025, 16:34
No payment
My brother took out a policy with clientele which he paid graciously. He has since passed on and clientele does not want to pay. He will be buried this coming weekend. It’s sad that we need to loan money for the benefit to be paid. All required documentation were submitted to clientele and they refuse to pay. What’s a funeral benefit for if it’s not to cover funeral expenses. If you want to bury your loved one peacefully with no delays please make sure you take cover with a proper insurer.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
06 Nov 2025, 21:11 Dear Axole F,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply06 Nov 2025, 21:11
Official
Dear Axole F,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
07 Nov 2025, 11:21 Hi Axole F,
Response below:
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Life Claims Assessor (Thembinkosi Mahlangu) and our Forensics Investigator (Xolisile Hadebe) has been in contact with the beneficiary confirming the progress of the claim. The beneficiary will be notified of the outcome of the claim within fourteen (14) business days from the date the claim was referred for investigations on the 6 November 2025. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Response below:
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Life Claims Assessor (Thembinkosi Mahlangu) and our Forensics Investigator (Xolisile Hadebe) has been in contact with the beneficiary confirming the progress of the claim. The beneficiary will be notified of the outcome of the claim within fourteen (14) business days from the date the claim was referred for investigations on the 6 November 2025. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply07 Nov 2025, 11:21
Official
Hi Axole F,
Response below:
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Life Claims Assessor (Thembinkosi Mahlangu) and our Forensics Investigator (Xolisile Hadebe) has been in contact with the beneficiary confirming the progress of the claim. The beneficiary will be notified of the outcome of the claim within fourteen (14) business days from the date the claim was referred for investigations on the 6 November 2025. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Response below:
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Life Claims Assessor (Thembinkosi Mahlangu) and our Forensics Investigator (Xolisile Hadebe) has been in contact with the beneficiary confirming the progress of the claim. The beneficiary will be notified of the outcome of the claim within fourteen (14) business days from the date the claim was referred for investigations on the 6 November 2025. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's replyOfficial
14 Nov 2025, 10:37Hi Axole F,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Forensic Investigator (Xolisile Hadebe) processed the claim and it was paid according.
The outcome of the claim was also confirmed to the beneficiary on even date. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Forensic Investigator (Xolisile Hadebe) processed the claim and it was paid according.
The outcome of the claim was also confirmed to the beneficiary on even date. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply14 Nov 2025, 10:37
Official
Hi Axole F,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Forensic Investigator (Xolisile Hadebe) processed the claim and it was paid according.
The outcome of the claim was also confirmed to the beneficiary on even date. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Forensic Investigator (Xolisile Hadebe) processed the claim and it was paid according.
The outcome of the claim was also confirmed to the beneficiary on even date. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department