CN
Cobus N
1 reviews | Active since Aug 2011
13 Apr 2021, 11:00
No "Lasting Dignity" when it comes to claiming
What an absolute nightmare to try to claim on a funeral policy. When one has lost a dear one, in my case my mother, the last things you need is a company who gives you the run-around with systems that simply do not function. Useless to submit a contact request (the only thing you can do) on their website or app), and the Whatsapp claims number is equally useless - I have now been waiting for 40 minutes to speak to a "live" consultant. Definitely no Clientele policy or product of any kind for me.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
13 Apr 2021, 12:18Dear Cobus,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply13 Apr 2021, 12:18
Official
Dear Cobus,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
CN
Cobus N's updateReviewer Update
13 Apr 2021, 14:36I trust this matter will be addressed urgently to finance the funeral, while my mother had a Clientele literally for decades.
CN
Cobus N's update13 Apr 2021, 14:36
Reviewer Update
I trust this matter will be addressed urgently to finance the funeral, while my mother had a Clientele literally for decades.
Clientele Life's replyOfficial
16 Apr 2021, 11:43Dear Cobus
At the outset we would like to pass our condolences to you and your family during this difficult time.
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. Furthermore, we confirm that we have been in contact with you to confirm the outcome of your claim. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us directly. Yours sincerely, Judith Mboweni Service Recovery Specialist Clientele Life
At the outset we would like to pass our condolences to you and your family during this difficult time.
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. Furthermore, we confirm that we have been in contact with you to confirm the outcome of your claim. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us directly. Yours sincerely, Judith Mboweni Service Recovery Specialist Clientele Life
Clientele Life's reply16 Apr 2021, 11:43
Official
Dear Cobus
At the outset we would like to pass our condolences to you and your family during this difficult time.
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. Furthermore, we confirm that we have been in contact with you to confirm the outcome of your claim. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us directly. Yours sincerely, Judith Mboweni Service Recovery Specialist Clientele Life
At the outset we would like to pass our condolences to you and your family during this difficult time.
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. Furthermore, we confirm that we have been in contact with you to confirm the outcome of your claim. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us directly. Yours sincerely, Judith Mboweni Service Recovery Specialist Clientele Life