FC
Franci C

1 reviews | Active since Dec 2011

09 Jun 2026, 13:38

NO, I do not want to telephonically DISCUSS. Just TERMINATE MY SUBSCRIPTION!

I am trying to unsubscribe from this service, which was sold to me by someone standing in front of a movie theatre. However, I found that it is not useful to me. I have tried to unsubscribe from the Clientele Royalty service, but for some inexplicable reason, the business insists that some agent will phone me to discuss it. BUT I DO NOT WANT TO DISCUSS IT. I just want to unsubscribe. And it seems that there is no way to get around this phone call. As you can glean from this review, I am at my wit's end. There is no discussion around it, and I do not even want to discuss why I do not want to be phoned. Is there some human out there who can just unsubscribe me? How can I communicate effectively via email with this business??

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Replies (2)
Clientele Life
Clientele Life's reply09 Jun 2026, 13:54
Official
Dear Franci C,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and further assistance. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply10 Jun 2026, 12:41
Official
Dear Franci C,

We confirm that we made contact with you to provide feedback regarding the concerns raised.

At the outset, we would like to apologise for the delay and inconvenience you may have experienced.  We confirm that the plan has been cancelled as per your Request. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life