No Help

My aunt Desiree Herm**** was a client of Clientele and passed away in 2018. My mother Rachel Herm**** became the executor of her estate and liaised with clientele regarding the estate. However my mother passed away in 2020 before we were able to tie up the estate and get everything resolved. I Warren Herm**** then took over and became the executor and I am in the process of tying up the estate.

I sent a mail to clientele last week requesting confirmation of what was paid as this was requested before we go to court. I received a response from Tshepo Tlhoaele at your service desk advising they cant assist, due to my mother being the executor and the details were sent to her. I have no access to her mails and therefore requested a proof of payment or any confirmation they can provide of the amount that was paid, but it seems like I have to jump through hoops to get anything from Clientele.