TK
Tarien K

1 reviews | Active since Nov 2024

01 Nov 2024, 15:26

No help

I need to cancel a subscription but no one is assisting me.

0
Replies (2)
Clientele Life
Clientele Life's reply01 Nov 2024, 16:13
Official
Dear  Tarien K,  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 
Judith Mboweni
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply04 Nov 2024, 14:57
Official
Dear Tarien K, 
 We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.  At the outset, we would like to apologize for the inconvenience you may have experienced.   As per our telephonic discussion with you, we have assisted with the cancellation of the Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record. 

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Nonhlanhla Ngwenya Service Support Specialist Clientele Life