No Help

2 days ago I opened a premium hospital plan and was told I would received all the info via email. The next day I still hadn't received any info so I called just to be told that they couldn't help me because I am not the main member. I actually shouldn't have been phoning because they should have sent the info in the first place. So I give them my husbands cell number and they called him like they said they would, but another day later and still nothing! So I call again today to be told the same thing. I understand about security risks but what makes me laugh is that when I opened the policy it was absolutely fine to give my husbands name, ID number and banking details - got the policy quick quick. It would have been nice for a) to have been told that I would not be able to sort issues out even though I opened the policy b) to have received the information when it was said I was going to receive it c) to have been asked some security questions so that me as a wife and not a main member can sort issues out. Yesterday I felt like crying, today I am cancelling because I shouldn't have to feel like that. Disappointing. <br>