No feedback re: payout for hospital plan

<p>I submitted a claim to clietele re: my hospital stay in January, i was admitted on a Friday and discharged the next week Tuesday. i Submitted all my documents and waited for about two weeks before Clientele paid, To my surprise the money paid was only for 3 days and i was hospitilised for 4. When calling the very helpful call center i was informed that because of my condition it only warrented payout for three days ( HUH) i asked if someone can call me and my details were taken, it is now 4 days later and not a whisper from Clientele. My concern where on my contract or rather policy is this stipulated, that clientele will determine what illness determines the stay. What if there were complications what then, also some procedures are not performed over weekends by doctors, and when hospilised the doctor determines your stay. Clientele really now this is madness. Please can someone get back to me urgently, ignorining my e mails/ calls will only make me take this all the way to the ombadsman. Clientele please treat your clients as if the mean something.</p>