No feedback and excuses

All required claim forms were submitted for a claim in September 2015. I was called in October 2015 and asked to submit hospital day to day records which I had to Pay for and submitted in October2015. I called on the 16th of November 2015 and was told that the assessor would call me the following day with feedback (calls are recorded so it can be verified) after a week of no response I called again on the 24th November 2015. Once again I was told that the assessor is working on it and will get back to me. Still with no feedback I called on the 2nd of December with no win. Call records can verify all this. I have lost all hope in clientele.