TN
TanzPrinz N
1 reviews | Active since May 2016
01 Nov 2018, 14:38
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At this very moment, I do not wish to put timelines in hopes that Clientele will resolve this speedily.
I have a hospital claim S ********** that's been going on for a while. The assessor was in contact with me initially. Everyday this week I called the call centre asking the agent to escalate / get the assessor to call me but all I receive is attitude from them.
I was told that all my documents were assessed and only await the claim form which has been submitted and I cannot understand why it is taking so long now.
Can someone please call me
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
01 Nov 2018, 14:40We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply01 Nov 2018, 14:40
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
TN
TanzPrinz N's updateReviewer Update
05 Nov 2018, 12:324 days later and I still am not receiving any response. When I called now, they state that the medical report is still outstanding. All this was sent and I even received a text message stating "all documents received".
This premium is higher than my life insurance and I do not think that this type of service can be tolerated. Day in and day out, the client needs to follow up.
TN
TanzPrinz N's update05 Nov 2018, 12:32
Reviewer Update
4 days later and I still am not receiving any response. When I called now, they state that the medical report is still outstanding. All this was sent and I even received a text message stating "all documents received".
This premium is higher than my life insurance and I do not think that this type of service can be tolerated. Day in and day out, the client needs to follow up.
Clientele Life's replyOfficial
08 Nov 2018, 14:27Dear Tanz N
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed that the claim was sent to be finalised.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed that the claim was sent to be finalised.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
Best regards,
Clientele Life's reply08 Nov 2018, 14:27
Official
Dear Tanz N
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed that the claim was sent to be finalised.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed that the claim was sent to be finalised.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
Best regards,
TN
TanzPrinz N's updateReviewer Update
08 Nov 2018, 15:10Dear Clientele,
Correct, the assessor contacted me. She said it was requested for payment, that was on the 6th. Today I called again and the consultant said it still at final assessment. I was in hospital from 2nd to 6th October, its now more than a month later
TN
TanzPrinz N's update08 Nov 2018, 15:10
Reviewer Update
Dear Clientele,
Correct, the assessor contacted me. She said it was requested for payment, that was on the 6th. Today I called again and the consultant said it still at final assessment. I was in hospital from 2nd to 6th October, its now more than a month later