No feed back

1)I have contact the call numerous times and still awaiting the IT department to call me .To sort out the sim card<br> 2) I need the term balance of the contract . Till to day I am still waiting a call back . Today I once again received sms that my simcard is unusable because of the arears .<br> 3)I have logged 3 inquiry's with the call centre to come back to me I have sent you proof of payment .<br> <br> 4) see below sms received . What happen to the email I sent you as proof of payment ( [Email Removed] ) and the calls to the call centre number ***<br> Dear Clientele Mobile Customer, your account is in arrears, thus your sim card has become unusable. Deposit R39 to reactivate your account. Go to any FNB branch, Account no.***, Branch code255655, Reference: 083****. You are contractually obliged to pay your account. <br> please update your records . And start calling the customer back as promised as you so promptly told me that the turnaround time is is 72 hours Its almost now 72 days .<br>