1 reviews | Active since Mar 2015
No empathy from Clientele, Too Greedy for sales!!!
I have placed my interest in the funeral cover - the agent that i spoke to was very rude and insulting when i asked questions. i advised her to call me later as i didn't have my bank details on me. when she called later, i had just received a funeral messaged and said sorry it was not a good time, there was no empathy, but more concerned about her sale. Today i have received 11 calls from ********** , 4 calls from ********** and 1 from ********** . That is 17 calls between 8am to 3pm. That cant be legal.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Client Services – Service Support
Dear teddybear777
Our attempts to contact you telephonically on 09 May 2018 to 10 May 2018 on the number provided, were not successful.
A detailed written response was sent to the email address we have on record.
We would like to take this opportunity to apologise any inconvenience caused and assure you that this is not the level of service we aim to offer to our clients. The matter has been escalated to the relevant Management team to prevent this from perpetuating.
We trust you find this in order however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
Dear teddybear777
Our attempts to contact you telephonically on 09 May 2018 to 10 May 2018 on the number provided, were not successful.
A detailed written response was sent to the email address we have on record.
We would like to take this opportunity to apologise any inconvenience caused and assure you that this is not the level of service we aim to offer to our clients. The matter has been escalated to the relevant Management team to prevent this from perpetuating.
We trust you find this in order however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department