1 reviews | Active since Mar 2017
No delivery
<p>I app**** for Clientele’s Hospital Cover in October 2016 and at the end of my conversation with the consultant that assisted me I was told that my card will be delivered 2 weeks later. Today marks 5 months and I still haven’t received anything even after talking to 3 other different consultants after that, and changing the delivery address assuming post office was delaying the process. I am tempted to cancel this policy because clearly Clientele is NOT RELIABLE! Every conversation I’ve had with the 4 different consultants I was promised they will deliver in 2 weeks…I’ve even lost count of all the weeks…Clientele does not deserve my money or rather they don’t need business from me.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
It was escalated 3 previous times, what's different now?
It was escalated 3 previous times, what's different now?
Please note that the complaint lodged was received and the contents noted regarding policy number *** .
We have attempted to contact you on the 08/03/2017 and 09/03/2017 on the provided cell phone number to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted regarding policy number *** .
We have attempted to contact you on the 08/03/2017 and 09/03/2017 on the provided cell phone number to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per telephonic discussion we have confirmed that the policy type you have does not come with a card, and only comes with the card in which instances. We have also addressed the oversight from our consultants as per requests made.
We would like to take this opportunity to sincerely apologize for the service received on the enquires and assure you this is not the level of service we aim to offer to our clients. We assure you that all concerns raised have been escalated to the relevant Management Teams.
We trust you find this in order, however should you require any further assistance, please feel free to contact us again.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per telephonic discussion we have confirmed that the policy type you have does not come with a card, and only comes with the card in which instances. We have also addressed the oversight from our consultants as per requests made.
We would like to take this opportunity to sincerely apologize for the service received on the enquires and assure you this is not the level of service we aim to offer to our clients. We assure you that all concerns raised have been escalated to the relevant Management Teams.
We trust you find this in order, however should you require any further assistance, please feel free to contact us again.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist