ZM
Zelda M
1 reviews | Active since Oct 2022
24 Oct 2022, 09:33
No customer service
Apparently, I have a medical insurance with Clientele for which a certain amount is deducted from my bank account every month, I did not receive any documents, or have any proof for this product I'm paying for. I contacted them occasionally just to hear that they will contact me back, but it is a dead end.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 Oct 2022, 10:01Dear Zelda M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 Oct 2022, 10:01
Official
Dear Zelda M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
24 Oct 2022, 12:42Dear Zelda M Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we contacted our policyholder to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to deliver. Furthermore, we would like to thank our policyholder for the feedback given to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply24 Oct 2022, 12:42
Official
Dear Zelda M Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we contacted our policyholder to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to deliver. Furthermore, we would like to thank our policyholder for the feedback given to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life