No Cover
<p>I reversed a payment in December and i payed it back by money transfer as i was advise by a Clientele agent, now i claimed to clientele and they are telling me i claimed before paying the premium. Now in my understanding i payed the cover that i was suppose to pay in the month of December,but now I'm being told i am no longer covered but what about the money i have already payed? </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for bringing the matter to our attention.
At the outset I would like to apologize for the inconvenience caused regarding the delay on your claim and the service received.
As per our discussion, we confirmed that we are currently assessing your claim.
Regarding the service received we assure you that all concerns raised have been escalated to the relevant Management Teams and affirm that this is not the level of service we aim to offer to our clients.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for bringing the matter to our attention.
At the outset I would like to apologize for the inconvenience caused regarding the delay on your claim and the service received.
As per our discussion, we confirmed that we are currently assessing your claim.
Regarding the service received we assure you that all concerns raised have been escalated to the relevant Management Teams and affirm that this is not the level of service we aim to offer to our clients.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Benita Steyn
Service Recovery Specialist