SH
Shaun H

1 reviews | Active since Nov 2013

08 Jun 2015, 15:12

No Cover

I requested a quote for a life policy online. I received a call and the normal process commenced. I am proud to say I am a recovering drug addict and have been clean for 4 and a half years. I was denied life cover from a senior sales consultant due to the face that I was honest enough to admit that I had a drug problem in my teens. I was told that if I smoked Marijuana, I needed to be clean for 5 years. Anything else I need to be clean for 10 years. This is so demeaning. HONESTY obviously gets you nowhere with Clientele. If you drink alcohol (A leading contributor to addiction death), they will gladly assist you, However I got told 'maybe another provider can assist me.' Thanks Clientele for your support in fighting addiction:(

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Replies (1)
Clientele Life
Clientele Life's reply08 Jun 2015, 16:36
Official
Hello smh143,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn

Service Recovery Specialist