no client service recieved - fail to deliver on promise

I still waiting a reply no one contacted me from Clientele yet

This letter is to lodge a complain against Clientele for the services offered and feedback which I’m still awaiting and really disappointed at how clientele services are rendered to clients like me. I am dissatisfied with your services as mentioned before and with your assessor who was handling my claim. Her response is badly mannered with an attitude. She was not returning my calls in due time and they way she handled my account was very ***********. She called me on the Monday the 19th last telling me that my claim has been handed for final decision . She never came back with feedback over a week, then when I call clientele the claims department she forever not there nor returning my calls when I asked them to tell her. I held on almost half an hour once so that i could speak to her but still nothing. I found it very *********** and rude not to provide services accordingly. The FIAS act states that a intermediary service entity should provide recording of advice and service to the client if needed, so that was not provided to me and was not even presented to me, thus I find this very much unprofessional and *********** of your services and assistance. To show no respect and professionalism she never even send another consultant to phone me . I asked myself the question, whose fault is it that proper services were not render to me in a professional? I’ve been send from pillar to post till thus far no proper feedback until now Unfortunately the problem is remains unresolved to me. I am hereby requesting that you need to provide me with reason or have a relook on my claim advice compensate me or pay me as this was not handled in professional manner. Please contact me within 24 hours to confirm that you will honor my request. I have prepared a complaint for submission higher authority and to the proper agencies for investigation. I'm truly very tired of the excuses that I receive all the time for non payment. extremely quick to take the instalment but to pay out the claim then you come with excuses. I wont lay in hospital just for a field day.