BM
Boipelo M
1 reviews | Active since Feb 2011
15 Jan 2021, 04:54
NO CALL FROM AGENTS
They have self-service option but don't attend to clients. When you want to put a claim you will be told that an agent will call you but know that you will wait forever. The worst part is they don't even have offices in Kuruman.
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Replies (2)
Clientele Life's replyOfficial
15 Jan 2021, 08:50Dear Boipelo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply15 Jan 2021, 08:50
Official
Dear Boipelo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
18 Jan 2021, 14:14Dear Boipelo, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for a delayed service received. We assure you that this is not the level of service we aim to offer to our clients. Furthermore, the necessary feedback has been provided regarding the status of the claim which has been logged and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply18 Jan 2021, 14:14
Official
Dear Boipelo, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for a delayed service received. We assure you that this is not the level of service we aim to offer to our clients. Furthermore, the necessary feedback has been provided regarding the status of the claim which has been logged and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Best regards,