KM
Katlego M
1 reviews | Active since Dec 2016
28 Jan 2026, 09:51
No Accountability
Poorest Service in ever seen. They do not bother to respond on email escalation Even the previous review didn't get their attention
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
28 Jan 2026, 11:29Dear Katlego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply28 Jan 2026, 11:29
Official
Dear Katlego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
KM
Katlego M's updateReviewer Update
29 Jan 2026, 08:58Can this be escalated as 3 times i have spoken to clientele consultants who seems to be unable to take responsibility or assist with simple vouchers but instead ask me to send screenshot even though I have sent proof of payment
PPLEASE SEND ME.THE E-MAIL ADRESS FOR COMPLAINTS THIS ISNT HELPING
PPLEASE SEND ME.THE E-MAIL ADRESS FOR COMPLAINTS THIS ISNT HELPING
KM
Katlego M's update29 Jan 2026, 08:58
Reviewer Update
Can this be escalated as 3 times i have spoken to clientele consultants who seems to be unable to take responsibility or assist with simple vouchers but instead ask me to send screenshot even though I have sent proof of payment
PPLEASE SEND ME.THE E-MAIL ADRESS FOR COMPLAINTS THIS ISNT HELPING
PPLEASE SEND ME.THE E-MAIL ADRESS FOR COMPLAINTS THIS ISNT HELPING
Clientele Life's replyOfficial
03 Feb 2026, 12:17Dear Katlego M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. We are pleased to inform you that your vouchers are now loaded on you Clientele App and please check them under “My Wallet”. Your vouchers were not previously loaded as there was a system confusion as you were registered for self service on the website and only recently on the Clientele App. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply03 Feb 2026, 12:17
Official
Dear Katlego M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. We are pleased to inform you that your vouchers are now loaded on you Clientele App and please check them under “My Wallet”. Your vouchers were not previously loaded as there was a system confusion as you were registered for self service on the website and only recently on the Clientele App. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
KM
Katlego M's updateReviewer Update
17 Mar 2026, 14:05Please ask clientele to call me., I had completementwd them after they assisted me but it was too early as we are back to square 1
Call on ***
Call on ***
KM
Katlego M's update17 Mar 2026, 14:05
Reviewer Update
Please ask clientele to call me., I had completementwd them after they assisted me but it was too early as we are back to square 1
Call on ***
Call on ***