1 reviews | Active since Jun 2017
New member
<p>the sales consultant phoned me telling me about clientele life he then asked me which one I would prefer there after he asked for my bank account details and told me they will be sending my documents in 10working days I haven't even told him i want to join but I'll join at a later stage and I could choose a debt order Day I haven't even gotten the documents yet and I haven't even given them a debt date but they deducted money from my account which I'm demanding back because I have even joined as yet and haven't even phoned to give a debt Day ...they phoned from morning side sandton</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
we have assigned your complaint to the Compliance Department to investigate. Our investigation confirmed that, at the termination of the call, you were under the impression that a policy would not be captured and that you would have an opportunity to review the paperwork before authorising the debits from your account.
A policy as captured, for which we would like to apologise unreservedly. We confirm that our Mahlatse already contacted you to confirm this telephonically, as well as to discuss the refund of your premiums paid. We are glad that you were satisfied with the resolution of your complaint.
Please do not hesitate to contact the Compliance Department on the details sent to you, should any further queries arise.
Regards,
Stephan Groenewald
Compliance
we have assigned your complaint to the Compliance Department to investigate. Our investigation confirmed that, at the termination of the call, you were under the impression that a policy would not be captured and that you would have an opportunity to review the paperwork before authorising the debits from your account.
A policy as captured, for which we would like to apologise unreservedly. We confirm that our Mahlatse already contacted you to confirm this telephonically, as well as to discuss the refund of your premiums paid. We are glad that you were satisfied with the resolution of your complaint.
Please do not hesitate to contact the Compliance Department on the details sent to you, should any further queries arise.
Regards,
Stephan Groenewald
Compliance