New customer yet already unsatisfied

Less than a month ago i took a funeral policy with clientelle. I asked my first premium to be deducted on the 31st december. Immediately after i got paid today, my first debit went off. I dont appreciate that, i said 31 december and dont expect you to debit me a day before or a day late. Its my first premium and rather unfair for me to have been naedo'd. I am a new customer yet already unhappy. Not impressed