1 reviews | Active since Jun 2013
need the plan to be paid up
i had a policy with clientel and it was paid us and now they are telling me that i can not get my money because its a long term investment i don understand but the total is R1000 rand and they tell me that it will be paid up in 2020 and they have to deduct R30.00 each month by the time they decide to pay me i would have lost the little that i have, i dint borrow money it is mine and i want it back with no fail Clientell is a cheat and a bunch of croocks i want nothing to do with them all i want is my money that is it
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear tshenolos
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided to you regarding the policy schedule.
It is important to remember that this Policy was designed as a long-term investment and it is in your best interest to pay the monthly Premiums for the whole term on the Policy before surrendering. If you choose to surrender the Policy before this time it will result in early surrender charges being deducted from your Investment Account. These charges are used to offset certain upfront costs which become unrecoverable.
Furthermore we have also explained that in terms of legislation, you may action a maximum of one partial or full surrender during the first 5 years of the policy. Our records indicate that have already withdrawn money from your policy within the period of the first 5 years.
We have also advised you that you if you are not satisfied with the outcome of the feedback provided, you may refer the matter to the Independent Arbitrator for re-evaluation: ***. Fax: *** Tel: ***.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Dear tshenolos
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided to you regarding the policy schedule.
It is important to remember that this Policy was designed as a long-term investment and it is in your best interest to pay the monthly Premiums for the whole term on the Policy before surrendering. If you choose to surrender the Policy before this time it will result in early surrender charges being deducted from your Investment Account. These charges are used to offset certain upfront costs which become unrecoverable.
Furthermore we have also explained that in terms of legislation, you may action a maximum of one partial or full surrender during the first 5 years of the policy. Our records indicate that have already withdrawn money from your policy within the period of the first 5 years.
We have also advised you that you if you are not satisfied with the outcome of the feedback provided, you may refer the matter to the Independent Arbitrator for re-evaluation: ***. Fax: *** Tel: ***.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist