NM
Naomi Mekwa-Mukasa
1 reviews | Active since Aug 2022
24 Aug 2022, 16:07
Need Refund urgently
Hi, I have a big problem here. Early this year I joined clientele policy. Then I called the head office to cancel it.Then yesterday my money was taken.So i went to jubilee mall to get help, but what suprice me is that it seems like they have opened another policy.I want refund and I want them to cancel them all.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
24 Aug 2022, 19:44Dear Naomi M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply24 Aug 2022, 19:44
Official
Dear Naomi M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
NM
Naomi Mekwa-Mukasa's updateReviewer Update
25 Aug 2022, 10:11I got a call, the agent that called says I won't get refund.I want my money back because I have cancelled the cover long time ago Please refund me. I don't won't, the money you have taken is the one that supports me and my children.R695 is too much money to just lose like that
NM
Naomi Mekwa-Mukasa's update25 Aug 2022, 10:11
Reviewer Update
I got a call, the agent that called says I won't get refund.I want my money back because I have cancelled the cover long time ago Please refund me. I don't won't, the money you have taken is the one that supports me and my children.R695 is too much money to just lose like that
Clientele Life's replyOfficial
26 Aug 2022, 12:17Dear Naomi M, We confirm that we contacted you to provide feedback regarding the concerns raised.
As discussed during our telephone conversation, an investigation was done and there is no proof of a cancellation request before the 24th of August 2022.
Please note that the debit order will be canceled given 31 days’ notice. The benefits of this policy are dependent on premium payments enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in this period may not be refunded and is determined by the regular debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
As discussed during our telephone conversation, an investigation was done and there is no proof of a cancellation request before the 24th of August 2022.
Please note that the debit order will be canceled given 31 days’ notice. The benefits of this policy are dependent on premium payments enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in this period may not be refunded and is determined by the regular debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply26 Aug 2022, 12:17
Official
Dear Naomi M, We confirm that we contacted you to provide feedback regarding the concerns raised.
As discussed during our telephone conversation, an investigation was done and there is no proof of a cancellation request before the 24th of August 2022.
Please note that the debit order will be canceled given 31 days’ notice. The benefits of this policy are dependent on premium payments enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in this period may not be refunded and is determined by the regular debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
As discussed during our telephone conversation, an investigation was done and there is no proof of a cancellation request before the 24th of August 2022.
Please note that the debit order will be canceled given 31 days’ notice. The benefits of this policy are dependent on premium payments enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in this period may not be refunded and is determined by the regular debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life