TMTC
Tebogo Moses Talo Chuene
1 reviews | Active since Jan 2020
18 Apr 2021, 10:04
Need my refund
I was called by clientele agent for a funeral cover, he **** about their premium saying it covers 13 family members, when I got a contract I called to add other family members and to my surprise the premium went very high, the supervisor called to apologies and I canceled the police, 25th Feb they deducted over R500 in my account tried to reverse then called then to refund and they promised to refund within 45 days which I was not happy about it, now is over 45 days without any refund. Can someone please tell me what's going on?
My name is Mr. TMT Chuene my contact ***
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
19 Apr 2021, 09:14Dear Tebogo Moses Talo Chuene,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply19 Apr 2021, 09:14
Official
Dear Tebogo Moses Talo Chuene,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 15:23Dear Tebogo Moses Talo Chuene,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Clientele Life's reply04 May 2021, 15:23
Official
Dear Tebogo Moses Talo Chuene,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct