GL
Godfrey L
1 reviews | Active since Mar 2025
14 Apr 2025, 15:37
Need my Refund back
"Dear Clientele
I'm writing to express my frustration and disappointment. I've been waiting for a call regarding my query since last month, but I haven't received one. Although this month's debit didn't occur, I'm still awaiting a refund of R422.00 that was previously debited from my account.
I was ****med by a sales consultant who claimed it was for a Valentine's promotion voucher. They only needed my phone number and ID, but I didn't receive any voucher, and my money was taken without authorization. I'm struggling financially and need this refund urgently, as it's affecting my ability to afford medication.
I would appreciate a prompt response and resolution to this issue.
Sincerely, G. Labane *** / ***
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
14 Apr 2025, 17:53Dear Godfrey L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply14 Apr 2025, 17:53
Official
Dear Godfrey L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 May 2025, 09:04Dear Godfrey L,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards, Market Conduct
Clientele Life's reply06 May 2025, 09:04
Official
Dear Godfrey L,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards, Market Conduct