VK
Vathiswa K
1 reviews | Active since Jul 2024
02 Jul 2024, 13:50
Na
I'm so upset 😡 Clientel Agents go around promoting products and ask us potential customers to put in our banking information so we can get a quote and say there won't be any dedications only a link on which you have to accept the quote and that a consultant will call to give u all the details and u can confirm your affordability.
I am on disability grant and the consultant put my details and no one called me only to find a debit order 2month later when I received a payment for something then clientel took the money.
I never received any policy documentation or spoken to anyone accept the gentleman who sold me lies for commission.
I already have a Funeral Cover with my bank and I sent a complaint to then and still no reply.
Can't even reverse the payment as my bank said I gave them permission.
I'm so furious Vathiswa Kotobe Masiza
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
02 Jul 2024, 14:01Dear Vathiswa K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Jul 2024, 14:01
Official
Dear Vathiswa K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
VK
Vathiswa K's updateReviewer Update
03 Jul 2024, 09:51After my last complaint Clintel Life has yet deducted another R 320 so I have two deductions one on the 25th and one on the 2nd. They said they wil cancel and I find it odd that they now deducted on a different date a week apart. Is Clintel that desperate that they *****ing? I need both my refunds and it looks like they not even prepared to refund the first one .
They never sent a copy of a Policy not even communicated I don't even know how much I'm covered for and who the beneficiary is? They *****s and I want my money back .
They never sent a copy of a Policy not even communicated I don't even know how much I'm covered for and who the beneficiary is? They *****s and I want my money back .
VK
Vathiswa K's update03 Jul 2024, 09:51
Reviewer Update
After my last complaint Clintel Life has yet deducted another R 320 so I have two deductions one on the 25th and one on the 2nd. They said they wil cancel and I find it odd that they now deducted on a different date a week apart. Is Clintel that desperate that they *****ing? I need both my refunds and it looks like they not even prepared to refund the first one .
They never sent a copy of a Policy not even communicated I don't even know how much I'm covered for and who the beneficiary is? They *****s and I want my money back .
They never sent a copy of a Policy not even communicated I don't even know how much I'm covered for and who the beneficiary is? They *****s and I want my money back .
Clientele Life's replyOfficial
03 Jul 2024, 09:56Dear Vathiswa K,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's reply03 Jul 2024, 09:56
Official
Dear Vathiswa K,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's replyOfficial
12 Jul 2024, 11:44Dear Vathiswa K,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Regards Market Conduct
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Regards Market Conduct
Clientele Life's reply12 Jul 2024, 11:44
Official
Dear Vathiswa K,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Regards Market Conduct
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Regards Market Conduct