My policy was cancel...

Dear  Leanne F,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks plan.

We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.

Please be informed that we will contact you again to assist you further regarding your complaint.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life   

Dear Leanne F,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks plan.

We confirm that we have cancelled your Clientele Perks plan as per your request. Please note that you have the right to cancel the Clientele Perks Plan by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. If you cancel within the 5-day cooling-off period, which starts from the date of sale, you will be eligible for a premium refund only if the monthly fee has been received. We are sorry that you have decided to no longer use our services. If you'd like to continue with the policy, we encourage you to contact us right away. We look forward to having you back as a valued customer.

 

In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life