My policy elapsed after missing 1 payment

<p>Hi</p> <p>My name is Constance Pungula..I am a clientèle member,I joined clientèle life 6 years ago. At first when I opened my policy they told me it was a cash back policy, they told me if I can pay for 5 years with out any claim I will get R50 000 cash back..In January I called them to claim my cash back but I was told that my policy has elapsed. .They told me I missed one month payment but as far as I know a policy can only elapse after missing at least 3 payments.I called them again and a guy buy the name of Khaya told me there was a misunderstanding, he apologised on behalf of the company and told me everything was fixed I can continue paying but to my surprise, a day after I spoke to him I received an sms stating that my policy application was successful some do***ents will be sent to me after my 1st payment. .so now he made me apply for a policy again without sorting out my problem. .As a result on the 9th of May I deposited money into my account and the debited, how I don't know...</p> <p> </p> <p>Please I need help, I can't afford to loose my money now, I have came a long way. </p>