MP
Mirriam P
1 reviews | Active since Jul 2024
05 Jul 2024, 17:33
My name is Mirriam
My name is Mirriam. In June a Clientele field agent mislead me with the information she provided. She took my personal details without informing that I will join and she told me they won't deduct money since I told them that I'm not working. On 24th June after receiving messages that they'll debit money I immediately called emailed Clientele and cancelled my policy. I called the office the following morning and told them I'm cancelling, and she said they will. I even WhatsApp them and the response was my case was marked resolved. On 4th July they deducted my children's grant money and I immediately called their offices again. The agent I spoke to said he is busy cancelling my policy as I was busy explaining my situation and assured me that they will reverse my money within 10 business working days. I am yet to receive cancellation documents emailed to me.
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Replies (5)
Clientele Life's replyOfficial
08 Jul 2024, 09:23Dear Mirriam P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply08 Jul 2024, 09:23
Official
Dear Mirriam P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
08 Jul 2024, 10:58Dear Miriam P, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 8th July . Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account and no more debit orders moving forward.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply08 Jul 2024, 10:58
Official
Dear Miriam P, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 8th July . Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account and no more debit orders moving forward.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
MP
Mirriam P's updateReviewer Update
10 Jul 2024, 15:46I have received an email cancelling the policy on Monday the 8th, I'm just waiting for the funds to reflect in my account then I'll know that for sure the issue is resolved and no more debits moving forward.
MP
Mirriam P's update10 Jul 2024, 15:46
Reviewer Update
I have received an email cancelling the policy on Monday the 8th, I'm just waiting for the funds to reflect in my account then I'll know that for sure the issue is resolved and no more debits moving forward.
MP
Mirriam P's updateReviewer Update
11 Jul 2024, 15:53I've received the full refund from Clientele this morning, thank you so much for your services. And thank you to Vusumuzi for treating my matter urgently, everything he assured me with worked out perfectly fine.
MP
Mirriam P's update11 Jul 2024, 15:53
Reviewer Update
I've received the full refund from Clientele this morning, thank you so much for your services. And thank you to Vusumuzi for treating my matter urgently, everything he assured me with worked out perfectly fine.
Clientele Life's replyOfficial
12 Jul 2024, 15:47Dear Miriam P,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
Clientele Life's reply12 Jul 2024, 15:47
Official
Dear Miriam P,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life