My Mother was ****MED by your field agents... Highly disappointed...

I am writing this review on behalf of my mother who was ****med by one of your field agents in Soshanguve Block XX... She went to the Mall to do her routine shopping as she is a business woman and needed to stock up... One of your field agents approached her and told her about some policy she might qualify for... The agent asked to see her bank card and proceeded to their table set up in front of Shoprite. After explaining the benefits to my mother and asking her to sign some document to agree to the policy, my mother declined and said she was not interested... That agent gave my mom the card back and she went about her day... She was shocked the following morning when she received a notification advising that an amount of R519 will be deducted from her account. she promptly went back to the mall and found that the agent from the day before was not present and it was new agents, who I believe "pretended" to call Clientele assured her that no money will be deducted from her account. Exactly on the 25th, R519 was deducted from her account. Capitec told her the amount is unfortunately non-refundable... This is really sad as my mothers friend advised her the same thing happened to her and money was deducted from her children's sassa grant card... Clientele how can this be resolved??? Someone also posted about this on TikTok and many people in the comments of this now trending post have also commented on how they experienced the same thing.... This is concerning and highly alarming that its happening all over... Can we please get a resolve on this and refund my mother her R519 that was taken from the profits of her business... I look forward to your response.. Thank you.