1 reviews | Active since Feb 2018
My mother has hospital plan and was hospitalized for 21 days due to depression
My mother was admitted to kgatelopele hospital due to depression and clientele refused to process her claim because of the nature of her disease. Can we get a proper explanations and the recordings of the consultant who sold the policy. Clientele is a *****.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We confirm receipt of the concerns raised.
By now you have been contacted by our Compliance Team and the necessary feedback has been provided.
We have further explained the escalation process in, the event that you were not satisfied with the feedback provided.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support
We confirm receipt of the concerns raised.
By now you have been contacted by our Compliance Team and the necessary feedback has been provided.
We have further explained the escalation process in, the event that you were not satisfied with the feedback provided.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support