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nomzamo M

1 reviews | Active since Oct 2017

31 May 2021, 00:53

My mom passed away and you debited the account

Please note that you guys have debited my moms account my mom passed away we did claim and this policy was closed why is this happening?

0
Replies (4)
Clientele Life
Clientele Life's reply31 May 2021, 10:32
Official
Dear  nomzamo M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation. 

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life
nM
nomzamo M's update31 May 2021, 10:35
Reviewer Update
I’m expecting a call today
Clientele Life
Clientele Life's reply01 Jun 2021, 08:31
Official
Dear  nomzamo M,

We confirm receipt of the concerns raised.

We have sent you an email requesting more information so we can trace your mothers policy for further investigation.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply02 Jun 2021, 09:12
Official
Dear  nomzamo M, 

Thank you for raising  your concerns and bringing this matter to our attention.
 
We confirm that our Claims Assessor   contacted you  regarding the raised concerns and assisted with the query.
 
We trust that this is all you require at this time, however should you require any assistance in this  regard please feel free to contact us on ***.
 
Kind Regards.
Claims Department