1 reviews | Active since Apr 2017
My injured daughter
It is very annoying to get such BAD service from a big and recognized company like this.How they advertise and market their brand its so professional and welcoming but with this hospital plan thing I feel as if I could have never joined at the first place. I was told all my daughters were covered but after my daughter was stabbed and hospitalized there was nothing they could do and they cant even provide a telephone recording in everything conversation we had. A lady called me to tell me they don't have enough staff and my claim is under investigation. Well it took them 2 to 3 weeks to investigate now my daughter is out of hospital.
Thank you fo raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you fo raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenienced caused. We confirm that we have investigated your complaint however unfortunately we are unable to contact you regarding the outcome.
Please provide us with an alternative number or alternatively call the number which was sent to your cellphone via SMS.
We trust you find this in order.
Kind Regards
Mahlatse Aphane
Team Leader: Compliance
Compliance
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenienced caused. We confirm that we have investigated your complaint however unfortunately we are unable to contact you regarding the outcome.
Please provide us with an alternative number or alternatively call the number which was sent to your cellphone via SMS.
We trust you find this in order.
Kind Regards
Mahlatse Aphane
Team Leader: Compliance
Compliance